Member Services: Who Do I Contact?
April 1, 2016
Member services for the UBC Faculty Pension Plan are provided by both the UBC Pension Administration Office and Sun Life Financial. Below is a table with the contact information for the most common inquiries and requests by members.
UBC Pension Administration Office
Phone: 604-822-8100
Email: fpp@hr.ubc.ca
Online: faculty.pensions.ubc.ca |
Sun Life Financial Customer Care Centre
Phone: 1-844-822-3131 (1-844-UBC-3131)
Online: mysunlife.ca/ubcfpp |
Contact the UBC Pension Administration Office for the following:
- General questions and information about the UBC Faculty Pension Plan
- Questions regarding the Plan’s investment options
and/or retirement options
- Registration for retirement and new member seminars
- Schedule a one-on-one meeting
- Transfer-In from external registered plans
- Voluntary contributions
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Contact the Sun Life Financial Customer Care Centre for the following:
- Assistance registering or navigating mysunlife.ca/ubcfpp, as well as password resets
- Address changes for Deferred and Retired members
- Bank account, payment frequency, or other requests regarding
- Variable Payment Life Annuity Payments (VPLA)
- Scheduled payment changes or lump sum withdrawal requests from RRIF/LIF-Type Payment accounts
- Beneficiary changes
- Lump sum withdrawals
- Tax slips for VPLA members
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Visit pensions.ubc.ca/faculty for the following:
- Forms
- Information about the Plan such as investment options and retirement options
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Log in to mysunlife.ca/ubcfpp for the following:
(not applicable to VPLA members)
- Account balances, personal rates of return, and statements
- Investment changes
- Guaranteed investment funds maturity
- Tax slips
- Forms
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Visit Workday for the following:
- Address changes for Active members
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