Contact Member Services

The Member Services team at the UBC Pension Administration Office is available to assist you with any questions you may have regarding the UBC Faculty Pension Plan and your retirement benefits and options. We can be reached via our Online Contact / Feedback Form page, or by the telephone and fax numbers listed below.

Our office is open Monday to Friday from 8:30 a.m. to 4:30 p.m. Pacific Time, excluding statutory holidays.

Name Contact For Tel Email
Reception & General Inquiries 604-822-8100
Fax: 604-822-9471
fpp@hr.ubc.ca
Lily Lee Investment Options
Rates of Return
Transfer-ins from Registered Plans
Voluntary Contributions
604-827-2208 lily.lee@ubc.ca
Lorraine Heseltine Death Benefits
Marriage Breakdown
Retirement Options
Seminars
Supplemental Arrangement
604-822-3485 lorraine.heseltine@ubc.ca
Louise Mah Eligibility for Enrolment

 

604-822-6015 louise.mah@ubc.ca

If you have any questions about topics not listed above, please contact our reception desk at 604-822-8100 and we will be pleased to assist you or connect you with a staff member on our team.


Sun Life Client Care

Manage Your Account Online

my Sun Life Login

Telephone Support

Please call the number listed for the country/area that you reside in. All numbers are toll-free and are available any business day from 5:00 am to 5:00 pm PT.

Canada & United States
1-844-822-3131 (1-844-UBC-3131)

  • Option 2 for UBC Faculty Pension Plan Accounts
  • Option 3 for RRIF/LIF-Type Payment Accounts
  • Option 4 for Variable Payment Life Annuity Accounts

For all other countries
Please use Sun Life’s Universal Toll-Free Number (UTFN) at 800-9876-5470

The UTFN is available from these countries.

You’ll need to add the international access code for the country you’re calling from before dialing the UTFN. For example, if you’re calling

from Argentina you’d need to dial 00-800-9876-5470.
What to do if you’re calling from a country that doesn’t support the UTFN
  • Call Sun Life collect at 1-514-866-2562 from 8 a.m. to 8 p.m. ET, Monday to Friday.
  • Sign in to mySunLife.ca and use the Chat live now function between the same hours.

Sun Life Services

Sun Life is available to help you with:

  • Account balances, Personal Rates of Return, and statements
  • Address changes for deferred and retired members only (active members may make address changes through the UBC Faculty/Staff Self-Service Centre at www.msp.ubc.ca)
  • Assistance registering or navigating mysunlife.ca/ubcfpp, as well as password resets
  • Beneficiary changes
  • Forms
  • Guaranteed Investment Certificate instructions
  • Investment changes
  • Lump sum withdrawals
  • RRIF/LIF-Type Accounts
  • Tax slips
  • Transfers-out to external registered plans