The Member Services team at the UBC Pension Administration Office is available to assist you with any questions you may have regarding the UBC Faculty Pension Plan and your retirement benefits and options. We can be reached via the methods listed below.
Hours of Operation: Monday to Friday, 8:30 a.m. to 4:30 p.m. Pacific Time (excluding statutory holidays). Please note our physical office is closed on Fridays but our member services teams are available by phone and email.
| Name | Tel | Contact For | |
|---|---|---|---|
| Reception | fpp@hr.ubc.ca | 604-822-8100 Fax: 604-822-9471 |
General Inquiries |
| Diana Almeida | diana.almeida@ubc.ca | 604-822-3485 |
Death Benefits |
| Lily Lee | lily.lee@ubc.ca | 604-827-2208 |
Investment Options |
| Louise Mah | louise.mah@ubc.ca | 604-822-6015 | Eligibility for Enrolment |
If you have any questions about topics not listed above, please contact our reception desk at 604-822-8100 and we will be pleased to assist you or connect you with a staff member on our team.
Sun Life Client Care
Manage Your Account Online
Telephone Support
Please call the number listed for the country/area that you reside in. All numbers are available any business day from 5:00 am to 5:00 pm PT.
Canada & United States
Toll free: 1-844-822-3131 (1-844-UBC-3131)
- Option 2 for UBC Faculty Pension Plan Accounts
- Option 3 for RRIF/LIF-Type Payment Accounts
- Option 4 for Variable Payment Life Annuity Accounts
For all other countries
Please use Sun Life’s Universal Toll-Free Number (UTFN) at 800-9876-5470. Please note that your service provider must support UTFN’s.
The UTFN is available from these countries.
You will need to add the international access code for the country you are calling from before dialing the UTFN. For example, if you are calling from Argentina you would need to dial 00-800-9876-5470.
What to do if you are calling from a country that does not support UTFN or your service provider does not support UTFN:
- Call Sun Life at 1-416-753-4300 from 5:00 am to 5 pm PT, Monday to Friday. Standard carrier charges apply.
- Sign in to mySunLife.ca:
- Use the Chat live now function between the same hours above;
- Send a secure message.
Sun Life Services
Sun Life is available to help you with:
- Account balances, Personal Rates of Return, and statements
- Address changes for deferred and retired members only (active members can make address changes through Workday)
- Assistance registering or navigating mysunlife.ca/ubcfpp, as well as password resets
- Beneficiary changes
- Forms
- Guaranteed Investment Certificate instructions
- Investment changes
- Lump sum withdrawals
- RRIF/LIF-Type Accounts
- Tax slips
- Transfers-out to external registered plans