Please keep us informed of any changes to your personal information to ensure that our records are up to date.
Changing Your Address, Telephone or Email Address
Active Members
If you are currently working at UBC, you can update your address and personal information through Workday. For Workday support and resources, visit the Integrated Service Centre.
All changes made through Workday are automatically transferred to Sun Life shortly after the next pay period.
Deferred Members
If you are a deferred member, you can contact the Sun Life Client Care Centre at 1-844-822-3131 (1-844-UBC-3131), and select option 2 or complete a Change of Records Form.
Retired Members
If you are a retired member receiving RRIF-Type and/or LIF-Type payments, sign into mysunlife.ca/ubcfpp and select Profile > Personal Info > Personal Information. Alternatively, you can contact the Sun Life Client Care Centre at 1-844-822-3131 (1-844-UBC-3131), and select option 3 or complete a Sun Life Change of Records Form.
If you are a retired member receiving VPLA payments, contact the Sun Life Client Care Centre at 1-844-822-3131 (1-844-UBC-3131), and select option 4 or complete a Sun Life Change of Records Form.
Name Change, Change in Marital Status, or Beneficiary Designation Change
Members may use the Sun Life Change of Records Form to make the following changes:
- Name change – for Deferred and Retired members only; Active members can make a name change through Workday
- Change in marital / relationship status
- Beneficiary designation change
Changing Your Bank Information
To change your bank account information, complete the Sun Life Direct Deposit Enrolment Form or Sun Life Request for Benefit Payment by Wire Form.