The University of British Columbia
UBC - A Place of Mind
The University of British Columbia
UBC Faculty Pension Plan
  • Home
  • Overview
  • Investments
    • Investment Education
    • Investment Options
    • Investment Fund Updates
    • Investment Performance
    • Managing Your Investments
    • Market Commentary
    • FPP Investment Bulletin
  • Life Events
    • Changing Your Address or Personal Information
    • Leaving UBC
      • Transfer to Other Registered Plans (RRSP/RRIF/LIRA/RPP)
    • Retiring
      • LIF Minimum & Maximum Annual Withdrawal Limits
      • Living Outside Canada
      • Receive UBC FPP LIF-Type Payments
    • Marriage, Common Law, Separation, & Divorce
    • Changing Jobs at UBC
    • Leaves of Absence
    • Living Outside Canada
    • Designating Your Beneficiary
    • Power of Attorney & Third Party Authorization
    • In the Event of Your Death
  • Plan Governance
    • Governance Policies & Documents
    • Board of Trustees
    • Service Providers
    • Annual Reports & Financial Statements
  • Forms & Resources
    • UBC Faculty Pension Plan FAQs
    • Plan Guides & Information Sheets
    • Financial Calculators
    • Forms
    • Presentations
    • Videos & Webcasts
    • Helpful Links
  • News & Events
    • Latest News & Events
    • Plan Newsletters
    • Upcoming Pension Seminars
    • Market Commentary
  • Contact Us
    • Contact Member Services
    • Where to Find Us
    • UBC Pensions Executive & Administration
  • my Sun Life Login
Home > 2023 > March > Member Services: Who do I contact?

Member Services: Who do I contact?

March 23, 2023

Member services for the UBC Faculty Pension Plan are provided by both the UBC Pension Administration Office and Sun Life. Below is a table with the contact information for the most common inquiries and requests by members.

For a detailed breakdown of our contact information, please visit the Contact Member Services page.

Sun Life Client Care Centre
Phone: 1-844-822-3131 (1-844-UBC-3131)
Online: mysunlife.ca/ubcfpp
UBC Pension Administration Office
Phone: 604-822-8100
Email: fpp@hr.ubc.ca
Online: faculty.pensions.ubc.ca
Contact the Sun Life Client Care Centre for the following:

  • Assistance registering or navigating mysunlife.ca/ubcfpp, as well as password resets
  • Address changes for Deferred and Retired members
  • Bank account, payment frequency, or other requests regarding Variable Payment Life Annuity Payments (VPLA)
  • Scheduled payment changes or lump sum withdrawal requests from RRIF/LIF-Type Payment accounts
  • Beneficiary changes
  • Lump sum withdrawals
Contact the UBC Pension Administration Office for the following:

  • General questions and information about the UBC Faculty Pension Plan
  • Questions regarding the Plan’s investment options
    and/or retirement options
  • Registration for retirement and new member seminars
  • Schedule a one-on-one meeting
  • Transfer-In from external registered plans
  • Voluntary contributions

 

Log in to mysunlife.ca/ubcfpp for the following: 
(not applicable to VPLA members)

  • Account balances, personal rates of return, and statements
  • Investment changes
  • Guaranteed investment funds maturity
  • Tax slips
Visit faculty.pensions.ubc.ca for the following:

  • Forms
  • Information about the Plan such as investment options and retirement options
Visit Workday for the following:

  • Address changes for Active members

 

  • Previous
  • Next

News & Events

March 23, 2023

Faculty Pension Plan Update Newsletter – March 2023

2023 Pension Forum

February 22, 2023

Market Commentary – Fourth Quarter 2022

December 8, 2022

Office Holiday Closure

November 21, 2022

Market Commentary – Third Quarter 2022

View All News & Events

UBC Pension Administration Office
201 - 2389 Health Sciences Mall
Vancouver, BC Canada V6T 1Z3
Tel 604 822 8100
Fax 604 822 9471
Website faculty.pensions.ubc.ca
Back to top
The University of British Columbia
  • Emergency Procedures |
  • Terms of Use |
  • Copyright |
  • Accessibility