Member Services: Who do I contact?

March 23, 2023

Member services for the UBC Faculty Pension Plan are provided by both the UBC Pension Administration Office and Sun Life. Below is a table with the contact information for the most common inquiries and requests by members.

For a detailed breakdown of our contact information, please visit the Contact Member Services page.

Sun Life Client Care Centre
Phone: 1-844-822-3131 (1-844-UBC-3131)
Online: mysunlife.ca/ubcfpp		 UBC Pension Administration Office
Phone: 604-822-8100
Email: fpp@hr.ubc.ca
Online: faculty.pensions.ubc.ca
Contact the Sun Life Client Care Centre for the following:

  • Assistance registering or navigating mysunlife.ca/ubcfpp, as well as password resets
  • Address changes for Deferred and Retired members
  • Bank account, payment frequency, or other requests regarding Variable Payment Life Annuity Payments (VPLA)
  • Scheduled payment changes or lump sum withdrawal requests from RRIF/LIF-Type Payment accounts
  • Beneficiary changes
  • Lump sum withdrawals
 Contact the UBC Pension Administration Office for the following:

  • General questions and information about the UBC Faculty Pension Plan
  • Questions regarding the Plan’s investment options
    and/or retirement options
  • Registration for retirement and new member seminars
  • Schedule a one-on-one meeting
  • Transfer-In from external registered plans
  • Voluntary contributions

 
Log in to mysunlife.ca/ubcfpp for the following: 
(not applicable to VPLA members)

  • Account balances, personal rates of return, and statements
  • Investment changes
  • Guaranteed investment funds maturity
  • Tax slips
 Visit faculty.pensions.ubc.ca for the following:

  • Forms
  • Information about the Plan such as investment options and retirement options
Visit Workday for the following:

  • Address changes for Active members