FPP Member Services: UBC & Sun Life

November 3, 2025

Need assistance? Our member services are provided by two different teams: the UBC Pension Administration Office and Sun Life Client Care. Each team is responsible for different types of member inquiries. To ensure your request is handled efficiently, it’s important for members to connect with the right team that can help.

Please see the below table with the contact information for the most common inquiries and requests by members. For a more detailed breakdown of our contact information, please visit the Contact Member Services page.

Sun Life Client Care 
Phone: 1-844-822-3131 (1-844-UBC-3131)
Online: mysunlife.ca/ubcfpp		 UBC Pension Administration Office
Phone: 604-822-8100
Email: fpp@hr.ubc.ca
Online: faculty.pensions.ubc.ca
Contact Sun Life Client Care for the following:

  • Assistance registering or navigating mysunlife.ca/ubcfpp, as well as password resets
  • Address changes for Deferred and Retired members
  • Bank account or payment frequency changes for Variable Payment Life Annuity Payments (VPLA)
  • Scheduled payment changes or lump sum withdrawal requests from RRIF/LIF-Type Payment accounts
  • Beneficiary changes
  • Cash withdrawals
 Contact the UBC Pension Administration Office for the following:

  • General questions and information about the UBC Faculty Pension Plan
  • Questions regarding the Plan’s investment options
    and/or retirement options
  • Registration for retirement and new member seminars
  • Schedule a one-on-one meeting
  • Transfer-In from external registered plans
  • Voluntary contributions
Log in to mysunlife.ca/ubcfpp for the following: 
(not applicable to VPLA members)

  • Account balances, personal rates of return, and statements
  • Investment changes
  • Guaranteed investment funds maturity
  • Tax slips
 Visit faculty.pensions.ubc.ca for the following:

  • Forms
  • Information about the Plan, including investment options and retirement options
Visit Workday for the following:

  • Address changes for Active members