Contact Member Services

The Member Services team at the UBC Pension Administration Office is available to assist you with any questions you may have regarding the UBC Faculty Pension Plan and your retirement benefits and options. We can be reached via our Online Contact / Feedback Form page, or by the telephone and fax numbers listed below.

Name Contact For Tel Email
Reception & General Inquiries 604-822-8100
Fax: 604-822-9471
fpp@hr.ubc.ca
Lily Lee Investment Options
Rates of Return
Transfer-ins from Registered Plans
Voluntary Contributions
604-827-2208 lily.lee@ubc.ca
Lorraine Heseltine Death Benefits
Marriage Breakdown
Retirement Options
Seminars
Supplemental Arrangement
604-822-3485 lorraine.heseltine@ubc.ca
Louise Mah Eligibility for Enrolment

 

604-822-6015 louise.mah@ubc.ca

If you have any questions about topics not listed above, please contact our reception desk at 604-822-8100 and we will be pleased to assist you or connect you with a staff member on our team.


Sun Life Customer Care

Manage Your Account Online

my Sun Life Login

Telephone Support

Please call the number listed for the country/area that you reside in. All numbers are toll-free and are available any business day from 5:00 am to 5:00 pm PT.

Canada & United States
1-844-822-3131 (1-844-UBC-3131)

  • Option 2 for UBC Faculty Pension Plan Accounts
  • Option 3 for RRIF/LIF-Type Payment Accounts
  • Option 4 for Variable Payment Life Annuity Accounts

Australia
0011 800-252-73211

Belgium, Czech Republic, Denmark, Estonia, Finland, India, Norway, Portugal, Slovakia, Spain, Sweden, United Kingdom
00 800-252-73211

If you cannot access the toll-free number or your area is not listed here, please call Sun Life Financial COLLECT by calling your international operator and have them connect you to 
514-866-2562 in Canada.

Sun Life Services

Sun Life Financial is available to help you with:

  • Account balances, Personal Rates of Return, and statements
  • Address changes for deferred and retired members only (active members may make address changes through the UBC Faculty/Staff Self-Service Centre at www.msp.ubc.ca)
  • Assistance registering or navigating mysunlife.ca/ubcfpp, as well as password resets
  • Beneficiary changes
  • Forms
  • Guaranteed Investment Certificate instructions
  • Investment changes
  • Lump sum withdrawals
  • RRIF/LIF-Type Accounts
  • Tax slips
  • Transfers-out to external registered plans